QENDOCare telehealth support for pelvic pain
Until there’s a cure, there is care. QENDOCare.
Free, multidisciplinary telehealth care for anyone living with diagnosed or suspected endometriosis and/or pelvic pain .
No Medicare card required.
Who can access QENDOCare
You may benefit from QENDOCare if you:
Experience pelvic pain, painful periods, fatigue or gut symptoms
Have been diagnosed with or suspected of endometriosis or pelvic pain
Feel your current care is fragmented or you’re unsure where to turn next
Are aged 18 or older and ready to take an active role in your health.
We recognise the need for practical tools that support individuals living with endometriosis and pelvic pain, helping them participate more fully in daily life. Access to a multidisciplinary team is not always within reach, so QENDOCare was created to provide an accessible solution.
QENDOCare offers inclusive support to women and people assigned female at birth, including those within the LGBTQIA+ community, across every state and territory.
Our team includes individuals with lived experience of endometriosis, pelvic pain and neurodiversity, offering support that is grounded in genuine understanding.
What’s included?
A coordinated, team-based approach to your care
You’ll receive support from a multidisciplinary team working together to address your symptoms and improve your quality of life.
Fully funded = No out-of-pocket cost. No Medicare card required.
🚶➡️Physiotherapy
🥗 Dietetics
👩🏽⚕️Nursing
💬 Counselling
💞 Peer support
📲 Resources
The 4 key pillars of QENDOCare
Assessment & navigation
✔ A nurse-led intake to understand your symptoms, priorities and current supports.
✔ Personalised care planning and coordination.
Team-based care
✔ Access to pelvic health physiotherapists, counsellors, dietitians, nurses and peer workers.
✔ Education on pain management, nutrition and mental wellbeing.
Self-management tools
✔ Access to the programs such as the QENDO app and the Manage Endo platform, mentors, local groups and supports to track progress and manage symptoms.
✔ Guided resources to help you understand your diagnosis and treatment options.
GP integration
✔ Case conferencing and ongoing collaboration with your GP.
✔ Summary and handover report provided at discharge (with your consent).
Starting your QENDOCare journey
Intake: Complete a referral form (you or your doctor can do this).
Assessment: Meet with a QENDO nurse to discuss your symptoms and goals.
Care plan: Access coordinated telehealth sessions tailored to your needs.
Follow-up: Receive a discharge summary and guidance for next steps.
Referral pathways
Patients
If you suspect or have been told you may have endometriosis, adenomyosis or persistent pelvic pain, you can self-refer.
Refer yourself to QENDOCare
Clinicians
You can refer your patient directly via:
- Medical Objects
- Best Practice
- Our online referral form
Refer your patient to QENDOCare
Privacy notice: By submitting your referral, you consent to share your health information with QENDO’s clinical team and your GP for coordinated care.
What happens next?
After submitting your referral:
You’ll receive an email from admin to acknowledge your referral with next steps.
Once completed, you will receive a phone call from our admin team to organise an appointment with our QENDOCare nurse.
You’ll be encouraged to download the QENDO app to start tracking your symptoms while you wait.
QENDOCare is not an emergency service.
If you require urgent medical attention, please contact 000 or visit your nearest emergency department.
You may also find these resources helpful:
1800 ASK QENDO helpline: free, confidential peer support
Manage Endo online course: practical symptom management tools
QENDO app: track symptoms and access trusted information
Self-referral form
Completing this form helps us understand your situation so we can match you with the right care team.
It only takes a few minutes to get started — and every step brings you closer to the care and understanding you deserve.
Clinician referral form
Become a Referring Partner
We can work with you one-off, or you can choose to become a Referring Partner so we can collaborate more closely.
As a Referring Partner, you’ll:
Have a direct point of contact at QENDOCare
Receive updates (with client consent) to support continuity of care
Be able to share feedback and collaborate on care planning
QENDOCare Program – Frequently Asked Questions (FAQ)
-
The program runs for 12 weeks and includes weekly appointments with our healthcare team designed to provide consistency, structure, and meaningful progress over time.
We encourage you to take a moment to reflect on your current commitments and ensure you’re able to attend weekly appointments throughout this period so you can get the most out of the program.
-
Weekly sessions ensure the best outcomes and help us provide safe, effective, and supportive care. Consistency also helps us maintain program integrity and fairness across all clients.
-
If you know you’ll be away during your program, please let us know during intake.
If your leave is longer than two weeks, we will recommend delaying your program start until after you return.
If your leave is up to two weeks, these weeks will be marked as an Interruption of Care, and you will forfeit those sessions. Your program will continue upon your return and end on the originally scheduled end date.
This helps ensure you receive as much consistent care as possible.
-
We understand that life can be unpredictable. If you experience:
a family emergency
a medical issue
a mental health crisis
or another significant challenge
These will be treated as a Pause in Care.
This means your program does not progress during this time, and we will resume from where we left off once you’re ready. You will not lose any weeks of care.
-
If we are unable to reach you after multiple attempts (via phone, SMS, and email):
Your program time will continue progressing
The non-responsive period will be marked as an Interruption of Care
Missed weeks cannot be made up
Care resumes only if/when you re-engage
If we do not hear back from you within 2-weeks, we will assume that you no longer wish to continue with the program, you will be issued a discharge letter via email and we will discharge you from the program.
This is part of our duty of care to ensure safe and continuous support.
-
Pauses are only offered for unexpected and significant circumstances.
Planned holidays or breaks do not qualify as pauses.
-
We understand commitment can feel daunting. If you’re unsure, please let us know — we can discuss your situation and help determine whether now is the right time to begin your care journey.
-
Where possible, we’ll work with you to find an alternative time that week. However, we also strongly encourage you to attend your scheduled appointment even if you’re feeling unwell, in a flare, or not able to participate fully.
Where possible, we’ll work with you to find an alternative time that week. However, we also strongly encourage you to attend your scheduled appointment even if you’re feeling unwell, in a flare, or not able to participate fully.
Because QENDOCare is a telehealth service, you can join your session from the comfort of home. You don’t need to be online for the full duration—even 10–15 minutes can give our clinicians enough time to provide support, guidance, or strategies to help you through whatever you’re experiencing. We never want you to feel like you can’t attend due to symptoms or illness.
Attending when you can—even briefly—helps keep your care consistent and ensures you continue receiving the support you need.
-
We understand that things happen. However, the number of failed-to-attend appointments can affect your care:
If you reach three failed-to-attend appointments, your care will be paused until you re-engage with us.
If we do not hear back over an extended period, we may need to discharge you from the program in line with our duty-of-care guidelines.
Open communication is always encouraged. If you’re struggling to attend or need extra support, please reach out — we’re here to help.
-
If your program ends early due to interruptions or lack of contact, you’re welcome to:
discuss your options with us, or
re-refer into the service.
We would love to support you again when you’re ready.
-
At the conclusion of your care:
We will provide a summary of your progress
Relevant information will be shared with your GP (with your consent)
We can discuss next steps or referrals for ongoing support if needed
We will also schedule an 8-week post-program check-in with our Nurse
-
Simply let us know as soon as possible. The more we understand your situation, the better we can support you and ensure your care plan remains appropriate.
-
No, you do not have to have a formal diagnosis to be a part of this program. If you have been diagnosed with, are suspected of having or are symptomatic for Endometriosis, Adenomyosis, Persistent Chronic Pelvic Pain, QENDOCare is the place for you.
-
No, the program is fully funded, thanks to the Brisbane South PHN. This service is fully funded (free to you), with no Medicare card required. There is no out of pocket cost to you.
Disclaimer
All information is general and not intended as a substitute for professional advice.